Term and Conditions

Last updated: [Insert Date]

1. Introduction

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”) and SUP Inflatables UK (“we”, “us”, “our”), operating at 54 Cowley Rd, Oxford, GB OX2Q 5OG. By accessing www.supinflatables-uk.com and making purchases, you agree to be bound by these Terms.

2. Target Customers

Our products are designed for water sports enthusiasts worldwide, particularly stand-up paddleboarding (SUP) practitioners of all skill levels. We cater to:

• Recreational paddlers seeking quality equipment
• Performance-oriented SUP athletes
• Families and multi-person paddleboarding groups
• Outdoor adventurers requiring durable water gear

Note: We do not currently ship to certain Asian and remote regions.

3. Website Use and Intellectual Property

3.1 Access and Account

You may browse our site without registration. For purchases, you must provide accurate information and be at least 18 years old or have parental consent.

3.2 Intellectual Property

All content (logos, text, images, product designs) is our exclusive property or licensed to us. You may not reproduce, modify, or distribute any content without express written permission.

4. Products and Services

4.1 Product Range

We specialize in premium SUP equipment including:

• Adjustable SUP paddles (2-piece and 3-piece)
• Paddle board packages and accessories
• Performance gear (drysuits, buoyancy aids, neoprene wear)
• Safety equipment (leashes, QR belts)
• Storage solutions (bags, dry bags, paddle bags)

4.2 Product Descriptions

We strive for accuracy in product descriptions, images, and specifications. Minor variations may occur. Colors may differ slightly due to monitor settings.

4.3 Product Availability

All items are subject to availability. We may limit quantities and reject orders that appear to be resellers or distributors.

5. Ordering and Payment

5.1 Order Process

Orders constitute an offer to purchase. We reserve the right to refuse orders for any reason. You will receive an order confirmation email upon successful placement.

5.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store credit card details.

5.3 Pricing

Prices are in GBP and include VAT where applicable. We reserve the right to adjust prices due to market conditions or supplier changes.

6. Shipping and Delivery

6.1 Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding UK bank holidays).

6.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking

6.3 International Orders

Customers outside the UK are responsible for any customs fees, import duties, or taxes. Delivery estimates exclude customs clearance time.

6.4 Delivery Issues

You must inspect goods upon delivery and report any damage within 48 hours by emailing [email protected] with photos.

7. Returns and Refunds

7.1 Return Policy

You may return most unused items in original condition within 15 days of receipt. Non-returnable items include:

• Neoprene products (wetsuits, gloves, boots)
• Buoyancy aids (unless faulty)
• Footwear showing wear
• Paddles used in water

7.2 Return Process

1. Contact us within 15 days with order number and reason for return
2. We’ll provide a Return Merchandise Authorization (RMA) number
3. Repackage items securely with all original accessories
4. Ship to: SUP Inflatables UK Returns, 54 Cowley Rd, Oxford, GB OX2Q 5OG using a trackable service

7.3 Refunds

Upon receipt and inspection (within 3 business days), approved refunds will be processed in 5 business days to your original payment method. Original shipping costs are non-refundable.

7.4 Exchanges

Size/color exchanges are subject to availability. Follow the return process and specify “exchange” in your email.

8. Customer Responsibilities

• Provide accurate personal and payment information
• Check local laws regarding SUP equipment use
• Use products safely and as intended
• Inspect goods upon delivery and report issues promptly
• Cover return shipping costs unless item is faulty
• Pay any applicable international customs fees

9. Liability and Disclaimers

9.1 Product Use

SUP equipment involves inherent risks. You assume all responsibility for proper use and safety precautions. We are not liable for:

• Accidents or injuries resulting from product use
• Improper maintenance or storage
• Unauthorized modifications to products

9.2 Website Use

We are not liable for:

• Temporary website unavailability
• Technical issues beyond our reasonable control
• Any indirect or consequential losses

9.3 Maximum Liability

Our total liability for any claim shall not exceed the purchase price of the relevant products.

10. Privacy and Data Protection

Your personal data is processed according to our Privacy Policy, available on our website. We implement appropriate security measures but cannot guarantee absolute data security.

11. Governing Law

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

12. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance. The current version will always be available on our website.

13. Contact Information

For questions about these Terms or our products:

Email: [email protected]
Address: SUP Inflatables UK, 54 Cowley Rd, Oxford, GB OX2Q 5OG
Hours: Monday-Friday, 9:00 AM to 5:00 PM GMT